1. We'll meet you at your Hotel’s lobby (or Airbnb) or near the entrance, the meeting time will be confirmed once we know where your hotel is located. There might be stops along the way to pick up more passengers since this isn't a private activity.
2. Once at the destination, it’s time to gear up and jump in! Grab your snorkel equipment, pick a kayak, and discover the wonders hidden inside the walls of these majestic cenotes!
3. After swimming, get ready to climb some stairs and jump from three different ziplines!!!
4. Once all the adventure portion of the tour is over, it’s time to grab a plate and pick food from the wonderful rustic buffet we’ve prepared for you! With the hand-made tortillas and firewood cooked dishes.
5. Now it's time to head back to Playa del Carmen, where your driver guide will drop you off at you accommodation, which concludes this amazing experience!!!

Duration: 9 hours

Meeting time: Between 7:00 and 8:00 am (To be determined after booking)

Starting Point:

Outside your hotel or Airbnb

Minimum # of passengers: 2 passengers

Tour operator: Ariz-TP

✅ English or Spanish-speaking guide

✅ Round trip transportation to Cenotes

✅ Admission to Cenotes

✅ Snorkel gear

✅ Kayaks

✅ 3 Ziplines

✅ Traditional buffet

❌ Souvenir photos

❌ Gratuity Optional

• Important to be aware of the remaining balance that will be collected at the meeting point (best to do it in cash).
• In case of intoxication, being under the influence of drugs, or not respecting the staff and their requests we won’t allow you to take part in the activity, and a refund will not be held.
• We do not provide car seats for infants in this activity, please be mindful of that when booking and make sure to bring your own.
• In case of misuse of equipment that could lead to damage there might be damage compensatory fees.

Health Restrictions:

• All participants must be: In good health & physical conditions and self-sufficient to participate in the tour. Medical conditions such as pregnancy, asthma, heart disease, epilepsy, respiratory conditions, blood pressure conditions, joint or muscular injuries, surgeries or people affected by chronic illness after a trauma in terms of sensibility, vision, and/or physical appearance are not able to participate (tour operator on-site will take into consideration all restrictions mentioned in the final assessment to allow or deny the participation on the tour).
• This excursion is not available for guests in a wheelchair.

Recommendations:

• Bring a camera for photo opportunities.
• We recommend you bring comfortable shoes, a bathing suit, a towel, and comfortable clothes for the ziplines.
• Bring mosquito repellent.
• Bring cash for the remaining balance, souvenirs, or any gratuities.

• FREE cancelation and full refund if notified with a minimum of 24 hours of your tour time, if done with less than 24 hours the reservation fees cannot be refunded.
• We reserve the right to deny the service to any guest that shows any sign of having consumed drugs or alcohol. We won’t permit you to partake in the activity and will not issue a refund.
• If you fail to show up at the meeting time established, there will be no reschedule or refund.

With the current world climate, we find it necessary to let potential passengers know what we’re doing to ensure their safety and lessen the spread of the virus.

Actions being taken:

• All our staff has been fully vaccinated
• Face masks required for staff in public areas
• Regular temperature checks for staff
• Staff required to regularly wash hands
• Hand sanitizer available to travelers and staff
• Regularly sanitized high-traffic areas
• Face masks required for travelers in public areas
• Temperature checks for tour participants upon arrival
• Social distancing enforced throughout experience