Privacy Policy

14 September 2021

When you use the services of Mardi, LLC and / or Safe Tours Cozumel you are trusting us, and we value it very much. For this reason, we are committed to protecting and safeguarding all the personal data that you give us. We look after the interests of our clients and we are transparent when it comes to the processing of your personal data.

We also inform you of the rights that you can exercise in relation to your personal data (such as the right to object) and how you can contact us.

If you have ever used our services before, you will know that Safe Tours Cozumel offers online services related to travel through our own websites and apps, and through other online platforms, such as the websites of our partners and social networks.

In fact, this Privacy Policy applies to any type of information about customers that we collect through these platforms and all our social media platforms or other means connected with these platforms (such as the e-mails that you send to our customer service. ).

If you agree with our Privacy Policy, everything is ready to book your next Tour with us.

Terms we use in this Privacy Policy

The term "Tour" refers to the different types of products and services of the Travel Provider that can be ordered, acquired, purchased, paid for, rented, offered, reserved, combined.

"Travel provider" refers to the provider of tourist attractions (eg parks, theme parks, museums, tourist visits), transportation provider (eg car rental, transfers), tour operators, travel insurance and any other product or Service related to Tours that, from time to time, is available on the platform to make a Reservation of one or more Tours.

"Travel Service" refers to the online purchase, request, reservation or payment services (including the service to facilitate payments) offered or provided by Safe Tours Cozumel in respect of various Tours and services that the Travel Providers make available at the platform from time to time.

"Travel reservation" refers to the request, purchase, payment or reservation of a Tour.


Therefore, while you use our services, we ask you for some information. This is usually basic information, such as your name, your contact details, the names of the people traveling with you, and payment details. You can also provide additional information related to your next Trip (for example, expected arrival time).

In addition, we also collect information from your computer, your phone, your tablet or other device that you use to access our services. the browser you use and the language settings you have. There are some situations where we also receive information about you from others or where we collect information automatically.

We also use your personal data to contact you and inform you of special offers, as well as other Tours or services that we may consider of interest to you, among others.

Safe Tours Cozumel can help you and the Travel Providers to exchange information and requests about services and about Tour Bookings made through the Mardi, LLC platform and social media.

The use of social networks is integrated into the services of Mardi, LLC in several ways, this allows us to collect some of your personal data or for the provider of the social network to receive part of your data.

We have implemented a series of procedures to prevent unauthorized access and misuse of the personal data that we process.

Unless otherwise noted, Mardi, LLC is a service that you can only use if you are 16 years of age or older. We only process information about children with the consent of the parents or legal guardians, or when the parents or the appropriate legal guardian share that information with us.

You have the right to review the personal data that we hold about you at any time. You can request access to your personal data or its deletion.

Mardi, LLC, located in Phoenix, Arizona, controls the processing of personal data for the provision of its services. That includes their websites.

Depending on the law that applies to you, we may have to provide additional information.

Personal data that you give us.

Mardi, LLC collects and uses the information you provide to us. When you make a Travel Reservation, we ask (as a minimum) for your name and email address.

Depending on the Travel Reservation, we may also ask you for your home address, telephone number, payment information, date of birth, the names of other people traveling with you, and any preferences (such as food preferences or possible mobility restrictions. ) that you may have for your Trip.

If you need to contact our customer service, communicate with the Travel Provider through us or speak with us through other means (for example, social networks), this is the case whether you contact us to give us your opinion as if you ask us to help you use our services.

We may also ask you to write a comment to share your experiences of the Tour with other people. When you write a comment on the Safe Tour Cozumel platform and social media, we collect the information you include, along with the name you show and your photo (if you choose one).

There are also other cases where you provide us with information. For example, if you are browsing from your mobile, you may decide to allow Safe Tours Cozumel to see your current location or have access to your contacts. This will help us to offer you the best possible service and experience, for example by showing you our city guides, the closest restaurants, existing attractions in your location or other recommendations.

When you visit our Mardi, LLC website we collect certain information automatically, whether you end up making a Tour Reservation. This information includes your address, the date and time you accessed our services, and information about the hardware and software of your computer (for example, the operating system, the browser you used, the versions of the application or software and language settings).

We can also receive information about you through the communication services integrated into our platforms. These communication services allow you to contact the Travel Provider you have booked to discuss your Tour. In some cases, we receive metadata about these communications (such as where you are calling from, who you are, and the date and duration of the call).

Depending on your Tour Booking, the data we share may include your name, contact details, payment details, the names of the people traveling with you, and any preferences or other information you have indicated when making the Tour Booking.

If you have any questions about your Tour and the payment has been made during the reservation process through the Mardi, LLC website, we will forward your credit card details to the reserved Tour Provider (Safe Tour) to manage everything (assuming you have provided us with all your data).

In cases where there are disputes related to the Tour Reservation, we will provide the Safe Tours Travel Provider with your contact details, including your e-mail, and the information about the Tour Reservation process necessary to resolve the dispute. This may include a copy of your reservation confirmation as proof that the Tour Reservation was made.

Your local Safe Tours office to offer assistance in using the services, these include:

We use third parties to process payments, manage chargebacks, or provide collection and billing services. When a refund of a Tour Reservation is requested, either by you or by the holder of the credit card used to make the reservation, Pay Pal need to share certain reservation data with the payment service provider and with the corresponding financial institution so that they can manage said refund.

Marketing services

We share personal data, including your email address, with advertising partners as part of the marketing of Mardi, LLC services through third parties (to ensure that ads reach the right audience). We use techniques that your address with an existing customer database and thus prevent your e-mail from being used for any other purpose.

Collaborating partners:

We work with many collaborating partners around the world. These collaborating partners distribute or advertise the services of Mardi, LLC, including the services and products of our Tour Providers.

When you make a reservation through any of the web pages of our collaborating partners, they may receive certain parts of your personal data related to said reservation

We may receive personal data from you or share your personal data with companies for these purposes:

  1. Offer a service (such as making, managing and managing reservations or managing payments)
  2. Offer customer service services
  3. Offer personalized offers or send marketing materials with your consent.

We reserve the right to review or block the sending of communications that, in our discretion, we consider may contain malicious content or spam, or pose a risk to you, Travel Providers: Mardi, LLC, Safe Tours.

Safe Tours will receive and store all communications sent or received through the communication tools of Mardi, LLC. The partner companies through whose platform the reservation has been made and the Travel Suppliers may choose to communicate with you directly by e-mail or through other channels that Mardi, LLC does not control.


With your consent, we send you push notifications with information about your Tour Reservation. In order for us to provide you with the services you request, you can give us access to your location or contact information. If you upload photos to our platform, these photos may also include information about your location (known as metadata).

The personalized ads you see on other web pages or apps also show based on your activities on linked computers and devices.


At Mardi, LLC we use social media for various purposes. We use them to facilitate the use of online reservation services, promote Tours products and services, and advertise, improve and facilitate our own services.

We will use this information to be able to provide you with the requested service, such as forwarding a message to your contacts or creating a more personalized user experience in the app or on our website. This means that if you want us to do it and to analyze and improve our travel-related services.

If you decide to connect using your Facebook or Google account, check the following links for information on how these parties use the data they receive: Facebook and Google.

To make any request regarding this Privacy Policy, exercise any of your other rights or make a complaint, please contact our data protection officer through Mardi, LLC

If you wish to object to the processing of your personal data for reasons of your legitimate interests and there is no direct mechanism to do so, write to Mardi, LLC.

Mardi, LLC controls the processing of personal data as described in this Privacy Policy, except as otherwise specified. Mardi, LLC. is a private limited liability company incorporated under the laws of the State of Phoneix, Arizona, USA.

Marketing cookies

Mardi, LLC and our trusted partners use these cookies to collect information about you over time, through different websites, apps, and other platforms.

Marketing cookies help us decide which products, services and interest-based ads to show you, on and off our website and our apps.

  • They integrate social networks on our website and our apps. This allows you to "Like" or share content or products on social networks such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn.

Some websites give the option of "Do not accept cookies", with which you can prevent them from tracking you. Currently we do not have the option "Do not accept cookies" in the browser settings.